Return & Refund Policy

Company Name: Ouramart

At Ouramart, we take pride in offering elegant and high-quality jewellery. Your satisfaction is important to us, and we have outlined our return and refund policy below to ensure transparency and fairness.

1. Eligibility for Returns

Due to the nature of jewellery products, returns are accepted only under the following conditions:

• The product is damaged, defective, or incorrectly delivered
• The issue is reported within 48 hours of delivery
• The product is unused, unworn, and returned in its original packaging with tags intact

For hygiene and safety reasons, earrings are non-returnable, except in cases of damage or manufacturing defects.

2. Non-Returnable Items

Returns will not be accepted for:

• Earrings (unless damaged or defective)
• Items showing signs of wear, alteration, or misuse
• Products returned without original packaging
• Products purchased during sale or promotional offers (unless defective)

3. Return Process

To initiate a return request:

• Contact Ouramart customer support with your order ID, product details, and clear images/videos showing the issue
• Once approved, return instructions will be shared
• Products sent back without prior approval may not be accepted

4. Refund Policy

• After receiving and inspecting the returned item, refunds will be processed within 7–10 business days
• Refunds will be issued to the original mode of payment
• Shipping charges are non-refundable, unless the return is due to Ouramart’s error

5. Exchange Policy

• Exchanges are allowed only for damaged or defective items, subject to stock availability
• If a replacement is unavailable, a refund will be processed

6. Cancellation Policy

• Orders can be cancelled only before dispatch
• Once shipped, cancellation requests will not be accepted

7. Customer Support

For any questions, concerns, or return requests, customers can reach out to Ouramart customer support at:

kumarrittik92@gmail.com